Aftersales Care
Lifelong Resizing
Over time, couples grow together in their relationship, and we understand that your ring may no longer be the perfect fit. We offer lifelong resizing within a range of +/- 2 in ring size. However, please note the following exceptions and considerations:
- Full Eternity Diamond Rings: These designs are not resizable due to their structure.
- Colored Stones Embedded in the Band: If your ring includes colored stones embedded in the band, resizing will require removing the stones. This is due to the heat and pressure involved in the resizing process, which may damage or dislodge the stones.
- Resizing Process Limitations: Resizing requires the ring to be cut and melded back together, which may cause slight changes to the appearance of the ring.
- Engraving: Complimentary resizing does not include re-engraving. Any existing engraving near the resize area may be partially affected during the process, and re-engraving services will incur a separate fee if requested.
We take great care in preserving the beauty and integrity of your ring during the resizing process. Please let us know if you have any questions or concerns, and we’d be happy to assist further.
Lifelong Maintenance
Stones rarely fall out of its ring, but in case they do, we have you covered as well. Just come back to our store and we will replace it for you*.
*does not apply to center stones
Lifelong Polishing
Relationships and rings both have to withstand the wear and tear of time, in order to come back more brilliantly. Thankfully, most scratches on your rings can be removed with a good polish from us, and restored to their sparkling selves.