Aftersales Care
Lifelong Resizing
Over time, hands naturally change, and we understand that your ring may no longer fit exactly as it once did. We offer lifelong resizing within a range of ±2 ring sizes, subject to the guidelines below.
Standard Resizing
- Complimentary resizing is limited to one resize per ring per year
- Minor variations of ±0.25–0.5 size often fall within natural daily finger fluctuation and may not require resizing
- A settling period may be recommended before proceeding with adjustments
- Resizing involves cutting, reshaping, and rejoining the band; repeated or incremental resizing may result in subtle changes to proportions or finish
Extensive Size Adjustments
Size changes beyond ±3 ring sizes are considered extensive alterations. At this range, standard resizing is not recommended, as it may significantly affect the ring’s proportions, balance, and structural integrity.
In such cases:
- Partial or full remaking of the ring may be required
- Additional costs may apply depending on design complexity and materials
- Final proportions may differ from the original design to ensure durability and comfort
We will always advise the most appropriate approach to achieve a secure, balanced, and long-lasting fit.
Design & Material Limitations
- Full Eternity Diamond Rings are not resizable due to their continuous stone setting
- Colored stones set in the band may require removal prior to resizing due to heat and pressure involved
- Complimentary resizing does not include re-engraving; existing engravings near the resized area may be partially affected
Lifelong Maintenance
Stones rarely fall out of its ring, but in case they do, we have you covered as well. Just come back to our store and we will replace it for you*.
*does not apply to center stones
Lifelong Polishing
Polishing is a periodic restoration service, not an on-demand cosmetic touch-up.
Light surface marks appear naturally with daily wear and are a normal part of owning fine jewellery. For longevity and structural integrity, polishing is not recommended within the first 30 days of wear, and should generally be performed no more than once every 6–12 months under normal usage.
Each polishing removes a fine layer of precious metal. Excessive polishing may soften design details, reduce prong definition, and shorten the lifespan of the ring. For this reason, polishing requests are assessed on a case-by-case basis.
Complimentary polishing is limited to one time within the first 12 months. Additional polishing requests may be chargeable.
For early wear or light marks, we recommend ultrasonic cleaning and inspection, which restores brilliance without removing metal.
🛠 Aftercare Servicing & Scheduling
To ensure every piece receives proper care and attention, all aftercare services — including cleaning, inspection, polishing, and resizing — are scheduled services.
Weekends (Saturday & Sunday) are our peak consultation days and are dedicated primarily to bespoke appointments. As such:
- Aftercare services are not offered as walk-in, same-day services on weekends
- Same-day turnaround (e.g. “30-minute cleaning”) is not available on Saturdays and Sundays
- Aftercare appointments are best scheduled on weekdays for smoother handling and faster turnaround
This allows our craftsmen to properly inspect and care for your jewellery without rushing, ensuring long-term quality and safety.